Basic Rules
when you have a complaint

Whenever you have a problem or file a complaint, keep written records of:

-NAMES AND PHONE NUMBERS of the people you contacted and the date you contacted each of those people.

-WHAT HAPPENED DURING THE CONVERSATION: what steps that person said they would takel what steps you took.

-COPIES OF ALL PAPERS, notices, or letters, with dates on them, that you sent or that were sent to you.

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